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Telephone Systems by Toshiba Telephone Systems The Strata family of digital business
telephone systems is a market leader in providing innovative telecommunication solutions
to your business needs. With advanced features and modular growth, the Strata CTX can be
configured as a Key, Hybrid, or PBX telephone system, providing you the ultimate in
feature operation and configuration flexibility. No matter what your company's size and
requirements, Toshiba has the right telecommunication system for you. STRATA CTX670 -
Telephone system supporting up to 672 ports for users requiring 50 to 560 telephones.
STRATA CTX100 - Telephone system supporting up to 112 ports for users requiring 8 to 72
telephones. STRATA CTX100-S - Telephone system supporting up to 16 ports, and expandable
to full Strata CTX100 capacity. STRATA CTX28 - Telephone system supporting up to 16 ports,
six CO lines, and two analog station ports. STRATA DK424i - Telephone system with up to
200 outside telephone lines or 336 telephones. STRATA DK40i - Telephone system with up to
12 outside telephone lines and 28 telephones. STRATA DK14 - Telephone system with up to 4
outside telephone lines and 8 telephones. Digital Telephones and Consoles - Speakerphones,
cordless phones, wireless phones and PC consoles. Toshiba business phones are world class
and designed to meet the demands of your growing business. |
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| Toshiba
Business Telephones for Small / Medium / Large Businesses |
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| Toshiba Computer
Telephony Integration |
Toshiba's Computer Telephony Integration (CTI) solution enables you to
increase productivity, enhance customer service and reduce costs by combining the
capabilities of your Strata DK digital telephone system with the custom functionality of
Windows' applications. With CTI, your telephone and computer work together to provide
these cost-saving benefits:
Caller Identification - Vital caller information from your database appears on-screen
while your telephone rings and during the call.
Called Number Identification - With each call, information is displayed from the telephone
system and/or from the computer application based upon the number dialed by the caller
(DID or DNIS).
Automated Dialing of Outgoing Calls - Simply point and click any phone number in your
computer database or Personal Information Manager (PIM). Your telephone then dials the
call-- a must for maximizing the productivity of outbound telemarketing.
Toshiba also offers CTI products specifically designed for Strata DK digital business
telephone systems
Total telecommunication efficiency with Toshiba's PC Digital Telephone -This innovative
Windows application enables you to make and receive calls on your computer, and perform
many productivity-boosting telephone operations.
Process a heavy volume of incoming calls quickly with Toshiba's CTX Attendant Console -
This Windows application's streamlined functions can be efficiently operated from the
keyboard or by clicking on screen icons and buttons.
Stratagy DK voice processing system provides a fully integrated solution - Simply put, CTI
gives you the crucial ability to determine who is calling, plus how calls should be routed
and answered. Just as important, you can view detailed caller information from your
database. All Toshiba Strata DK digital telephone systems support CTI applications using
the Telephony Application Programming Interface (TAPI) - the interface standard adopted by
both the computer software and telephone industries.
Customize Powerful CTI Solutions
StrataLink Adds Call Control Flexibility - What's more, we've enhanced the basic TAPI
interface with StrataLink software, enabling you to customize the call-control functions
of your PC application with many value-added capabilities.
Choose how your PC application responds to each call event - With StrataLink, you can
determine call-handling rules and conditions, enabling you to customize how your
application works.
Handle Multiple Calls - StrataLink processes multiple call events that capture Caller ID
and generate screen displays, even generating screen displays on transferred calls and
when reconnecting to calls on-hold.
Handle multiple PC applications from the same telephone - StrataLink activates specific
responses in different applications, based on each call type.
Perform outbound calling and call control from your PC application.
Easy setup, testing, and monitoring - StrataLink's advanced tools simplify interface
testing, debugging, call-event monitoring, and setup of applications. Just select from
pre-defined tested applications-the proper interface is automatically assigned.
Toshiba Ultimate Communicator Applications
The Toshiba Ultimate Communicator is a PC phone desktop software product. Providing such
features as answering machine functions, basic attendant console operation, and screen
pops with contact manager software, the Toshiba Ultimate Communicator is used in
conjunction with a Toshiba desktop digital telephone to provide additional functionality
and value.
Packaged Applications
The Toshiba Ultimate Communicator contains several pre-packaged applications that can be
selected and activated as part of the standard product.
Stratagy Voice Mail - Stratagy menu soft keys provide screen click buttons for visual
operation of voice mail functions.
Single Button Call Record - provides manual voice recording of the active call at your
specific telephone as a .WAV file on the PC. Each recording will be automatically erased
at the end of the day unless it is specifically saved.
Automatic Voice Logging - automatically records each call at your specific telephone as a
.WAV file on the PC as a call logging function. Each recording will be automatically
erased at the end of the day unless it is specifically saved.
Station Restriction Control - makes manual changes of Toll Restriction Class of selected
telephones easy. You can restrict outgoing access during off hours and provide greater
access during regular business hours.
Auto Night Transfer Control - automatically places the Strata DK system into Day, Day2, or
Night mode at pre-designated times and days of the week.
Automatic Call Park and Page - automatically takes an unanswered outside call, plays an
announcement, places the call on hold, and then announces the call via paging. If the call
is not picked up after a designated amount of time, the call is transferred to voice mail.
Auto Dial - dials a telephone number from a speed dial list maintained in the
Communicator. Up to 6000 numbers are available for auto dial by all stations. The auto
dial number codes are user definable to correspond to office number, store number,
customer number, etc.
Traffic Performance Monitoring - uses the Personal Call Accounting option to collect call
information to/from the individual telephone (not system wide call accounting). Critical
lines and stations can be monitored and reports generated for the performance and usage of
those facilities.
Custom Applications
Custom applications can also be developed by Ultimate Software Products, Inc., Toshiba's
software development partner. This includes customer-specified application development,
and support for developers who create their own applications.
CTI Solutions That Grow With Your Needs
Today's advanced PC technology makes CTI affordable for every business, large or small.
Best of all, you can start by adding CTI to the desktops of key personnel only, then
cost-effectively expand CTI throughout your company as needed.
Together, your Strata DK telephone system and CTI offer proven solutions that can
dramatically improve your inbound/outbound sales, customer service, technical support, and
other mission-critical call operations- and reduce your costs.
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