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 Computer Telephony Integration
Toshiba's Computer Telephony Integration (CTI) solution enables you to increase
productivity, enhance customer service and reduce costs by combining the capabilities of
your Strata DK digital telephone system with the custom functionality of Windows'
applications. With CTI, your telephone and computer work together to provide these
cost-saving benefits:
Caller Identification - Vital caller information from your database appears on-screen
while your telephone rings and during the call.
Called Number Identification - With each call, information is displayed from the telephone
system and/or from the computer application based upon the number dialed by the caller
(DID or DNIS).
Automated Dialing of Outgoing Calls - Simply point and click any phone number in your
computer database or Personal Information Manager (PIM). Your telephone then dials the
call-- a must for maximizing the productivity of outbound telemarketing.
Toshiba also offers CTI products specifically designed for Strata DK digital business
telephone systems
Total telecommunication efficiency with Toshiba's PC Digital Telephone -This innovative
Windows application enables you to make and receive calls on your computer, and perform
many productivity-boosting telephone operations.
Process a heavy volume of incoming calls quickly with Toshiba's CTX Attendant Console -
This Windows application's streamlined functions can be efficiently operated from the
keyboard or by clicking on screen icons and buttons.
Stratagy DK voice processing system provides a fully integrated solution - Simply put, CTI
gives you the crucial ability to determine who is calling, plus how calls should be routed
and answered. Just as important, you can view detailed caller information from your
database. All Toshiba Strata DK digital telephone systems support CTI applications using
the Telephony Application Programming Interface (TAPI) - the interface standard adopted by
both the computer software and telephone industries.
Customize Powerful CTI Solutions
StrataLink Adds Call Control Flexibility - What's more, we've enhanced the basic TAPI
interface with StrataLink software, enabling you to customize the call-control functions
of your PC application with many value-added capabilities.
Choose how your PC application responds to each call event - With StrataLink, you can
determine call-handling rules and conditions, enabling you to customize how your
application works.
Handle Multiple Calls - StrataLink processes multiple call events that capture Caller ID
and generate screen displays, even generating screen displays on transferred calls and
when reconnecting to calls on-hold.
Handle multiple PC applications from the same telephone - StrataLink activates specific
responses in different applications, based on each call type.
Perform outbound calling and call control from your PC application.
Easy setup, testing, and monitoring - StrataLink's advanced tools simplify interface
testing, debugging, call-event monitoring, and setup of applications. Just select from
pre-defined tested applications-the proper interface is automatically assigned.
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