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Digital Telephone Systems by Toshiba Telephone Systems The Strata family of digital business telephone systems is a market leader in providing innovative telecommunication solutions to your business needs. With advanced features and modular growth, the Strata CTX can be configured as a Key, Hybrid, or PBX telephone system, providing you the ultimate in feature operation and configuration flexibility. No matter what your company's size and requirements, Toshiba has the right telecommunication system for you. STRATA CTX670 - Telephone system supporting up to 672 ports for users requiring 50 to 560 telephones. STRATA CTX100 - Telephone system supporting up to 112 ports for users requiring 8 to 72 telephones. STRATA CTX100-S - Telephone system supporting up to 16 ports, and expandable to full Strata CTX100 capacity. STRATA CTX28 - Telephone system supporting up to 16 ports, six CO lines, and two analog station ports. STRATA DK424i - Telephone system with up to 200 outside telephone lines or 336 telephones. STRATA DK40i - Telephone system with up to 12 outside telephone lines and 28 telephones. STRATA DK14 - Telephone system with up to 4 outside telephone lines and 8 telephones. Digital Telephones and Consoles - Speakerphones, cordless phones, wireless phones and PC consoles. Toshiba business phones are world class and designed to meet the demands of your growing business.


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Toshiba DK424 Phone System Cordless 900Mhz Digital Phone System Toshiba DK14/ DK40i Phone Systems Toshiba Strata CTX100 Toshiba Phone Systems Matrix Chart Toshiba Flash Voice Mail Toshiba Strata CS Overview
Toshiba DK40 Upgrade DK424i Overview Toshiba CTX28 Overview Toshiba Strata CTX670 Toshiba CTX Digtal Phones and Console Systems Computer Telephony Integration Toshiba Voice Over IP Converged Network Solutions
Toshiba CTX 670 Overview About Toshiba Digital Solutions Division Toshiba Strata CTX 100 Overview Toshiba Strata CTX 100-S Overview Toshiba DK424i Phone Systems Toshiba DKT Phones Info
Toshiba DKT Phones Prices		 Toshiba Computer Telephony
Toshiba Strategy Voice Processing
Toshiba Business Telephones for Small / Medium / Large Businesses
Toshiba CTX 670 Overview and Information
CTX 670 Overview Menu
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Features of CTX 670
Toshiba Phone Family


• Multiple Group Agent Login provides important call coverage between groups and tiered service levels. This assures back-up coverage and is also the foundation for skills-based routing and agent priority routing, enabling many advanced call center applications.

• Agent Priority Routing enables you to expand the agent pool when call volume gets heavy. You can expand the group based on agent priority levels. When all agents are busy at one level, calls are automatically distributed to agents at the next level.

• Intelligent Announcements play pre-recorded messages and inform holding callers of their place in queue or estimated time before answer. These announcements also offer alternative options like leaving a voice mail message or invoking a call-back reservation.

• The Interactive Voice Response (IVR) Voice Assistant gathers and validates caller input, triggers responses, alerts agents when the queue gets overloaded with calls, and provides many creative application opportunities. The IVR Voice Assistant application can be used as a stand-alone product and/or as an IVR component of the ACD application. For example, you can use an IVR port to page agents, instructing them to log in to an ACD queue. Other useful functions include playing menus and acting on response, and prompting various caller actions. The IVR Voice Assistant can also be used to provide low-cost text-to-speech capabilities.

• ACD capabilities also allow supervisory stations to offer call assistance to ACD agents, and to monitor agent calls. This is very useful for training, performance evaluation, and providing second-level assistance.

• Call Center reports enable you to analyze agents’ performance, call center group activity, and system status. You can also forecast future call-center staffing requirements by analyzing call volume patterns. Create, display, and print your own customized reports to meet your specific needs by selecting from over 100 data elements. Choose the time period you need, and print reports on demand or at scheduled times. Enhance your management effectiveness by exporting data into your other applications or databases. This enables you to integrate call center data with your other information-systems data.

Stratagy Voice Processing . . .
So Much More Than Voice Mail

• Voice processing capabilities include basic functions such as auto attendant, call routing, telephone answering, voice mail messaging, and much more.

• Converged technologies such as Automatic Speech Recognition (ASR), Unified Messaging, Fax Services, Interactive Voice Response (IVR), Text-To-Speech, Networking, and other state-of-the-art features provide you with cost-saving solutions for your voice processing requirements.

• To meet your specific needs, Toshiba offers various Stratagy systems that match different voice processing requirements and budgets, from basic voice messaging to sophisticated applications.

• Stratagy systems have the flexibility to operate on any telephone system. However, Stratagy is designed to provide optimum feature integration with Toshiba business telephone systems.

Stratagy DK and Stratagy IVP

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