The Strata DK424 is designed with the end user in mind. For example, LCD feature prompting
makes feature access and use easier by displaying simple, clear instructions on the
telephone's LCD screen. This reduces training time and makes sophisticated features less
intimidating. And, for the features your employees use most often, user programmable
buttons can automatically perform sequences of feature operation at the touch of a button,
saving time on every call.
Multiple Directory Numbers
Toshiba's Strata DK424 implementation of multiple DNs provides the level of flexibility
and call coverage options that rival those found in a PBX environment. In essence,
multiple DNs allow station directory numbers to appear on multiple telephones, and
individual telephones can have multiple appearances of their own station directory
numbers. Each DN is fully functional to originate and answer calls.
The Strata DK424 supports three types of multiple DNs:
Primary Directory Numbers allow each telephone to have up to four appearances of its own
DN. The Strata DK424 supports up to 336 primary directory numbers.
Secondary Directory Numbers allow the primary DN of one telephone to appear as secondary
DNs (up to four) on all other digital telephones on the system. The secondary DN can ring
on up to 120 telephones and supports incoming and outgoing calls.
Phantom Directory Numbers permit the assigning of a "non-primary" DN to a
designated telephone/station. Phantom DNs are ideal for departmental calls, allowing all
employees in a department the opportunity to answer general department calls. This phantom
number can also appear on all other digital phones on the system and ring on up to 120
telephones. Each phantom DN can only appear on one button of a given telephone, but a
given telephone can support up to eight different phantom DNs. Up to 336 phantom DNs are
available in the Strata DK424.
Automatic Number Identification and Caller Identification
In addition to Multiple DNs, the Strata DK424 provides Automatic Number Identification
(ANI) capabilities. ANI takes advantage of digital or analog DID and TIE lines to display
a calling party's telephone number on the ringing telephone's LCD. When ANI is coupled
with a computer application, information such as the calling party's phone number, name of
the calling party, calling party's call record history, etc., can be presented to the
called party simultaneously with call answer. In addition, this information can also be
used by separate computer applications to generate reports or call backs. ANI is a service
available through many long distance providers of digital (T1) or analog DID and TIE
lines.
The Strata DK424 also supports Caller Identification which provides the calling party's
number and the caller's name (if provided by the local Central Office). Caller ID is a
service offered by local Central Offices on ground or loop start lines. Again, Caller ID,
when linked to a computer application, provides detailed information to create a powerful
database of customer accounts and prospects. Caller ID is supported on the Strata DK424 in
conjunction with the Caller ID interface PCB.
Computer Telephony Integration
Computer telephony integration (CTI), quickly emerging as a business necessity, is an
important capability supported by the Strata DK424. With an optional RS-232 digital
telephone port, a Strata DK424 digital telephone can be easily connected to a PC to
facilitate information sharing between the telephone system and computer.
Toshiba's CTI implementation supports the industry standard TAPI specification developed
by Microsoft. This support for TAPI allows users of the Strata DK424 to take advantage of
a range of off-the-shelf CTI PC TAPI-compatible applications. One common application uses
Caller ID/ANI capabilities to identify the calling party and display the caller's file on
the computer screen as the telephone is ringing.
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Other Features
Other features supported by the Strata DK424 include Dialed Number Identification Service
(DNIS) which identifies the telephone number dialed by the calling party regardless of
which line the call comes in on; that number and a name stored in the DK424 are displayed
on a digital telephone's LCD for answer prompting. Call Park Orbits, which improve paging
and call pick-up from anywhere in a facility, is also supported. Automatic Call
Distribution and other features inherent in the Strata DK424 combine to improve call
handling and system flexibility, making this telephone system ideal for a wide range of
businesses.
LCD Feature Prompting with Soft Key Operation
Provides easy to follow instructions and eliminates the need for station users to remember
access codes or operational sequences for commonly used features. User Programmable
Feature Buttons Users can program their own buttons to automatically perform a sequence of
feature operations at the touch of just one button. Auto Busy Redial Allows station users
to automatically have their telephone redial a busy outside number up to 15 times. Modular
Growth and Expansion Allows system expansion in building-block fashion.
You simply add to what you have, and upgrade your system processor. And
telephones are compatible throughout the entire Strata DK product line. Least Cost Routing
Directs each outgoing call using your least costly line or long distance carrier connected
to the system, reducing the cost of long distance calls. Toll Restriction Limits toll
calls made by designated station users to only those toll calls that are necessary for
them to carry out their job responsibilities. Tenant Service Enables up to four businesses
in the same building to save money by sharing a telephone system. Each tenant can use some
different features to suit their individual requirements. Automatic Call Distribution
(ACD) Calls are queued to wait for the next available agent. Incoming calls are
distributed evenly, maximizing productivity, and inbound calls are handled orderly and
efficiently.
Automated Attendant 24-hour coverage answering incoming calls and directing
them with a menu of dialing options-no need to worry about breaks, lunch, and after hour
coverage. Voice Mail Integration Allows callers to leave detailed messages for a specific
employee and feel their needs are being addressed now, rather than neglected until they
call back. PC Attendant Console Windows PC operation and streamlined functions, using the
mouse and/or custom keyboard, makes high volume call answering faster, easier, and more
efficient. Direct Inward Dialing (DID) Routes incoming calls directly to specific
stations without going through the answering position. Call Forward External Permits
incoming calls to be routed to an outside telephone number. Allows station users to cancel
or change the destination of forwarded CO line calls from outside the office.
Multiple Directory Numbers Station extension numbers can appear on multiple
telephones and individual telephones can have multiple station extension numbers,
maximizing call coverage flexibility. Dialed Number Identification Service (DNIS) Routes
incoming calls exactly where you want them to go according to the number dialed, and
identifies what the call is about with LCD display information. Caller ID Can display the
name, telephone number, and even customer profile of who is calling you, to enhance
productivity and customer service.
Off-Hook Call Announce Ensures that users can get important telephone
calls by enabling a station to speak to another busy station user. Call announcements can
go through the handset or the telephone speaker. Industry Standard CTI Microsoft
TAPI is fast becoming the industry standard method of Computer Telephony Integration.
Strata DK systems fully support TAPI, making your Strata DK system an excellent CTI
partner. Universal Software Compatibility Strata DK systems are compatible with all
TAPI compliant PC application software packages, providing a vast and growing number of
applications. Caller ID Applications The most popular CTI applications involve
Caller ID calls and automatic database lookup. When the phone rings, the telephone's LCD
displays the caller's telephone number, and the TAPI PC application displays the caller's
file. This saves time and enables you to provide better service to callers.
Data Switching This cost-saving feature permits your PC and your telephone
to simultaneously share existing wiring for voice and data calls, reducing the cost of
additional interoffice networks and extra wiring. Automatic Station Relocation Enables a
telephone to automatically maintain its particular characteristics when it is moved from
one location to another, all without reprogramming. Easy System Programming The optional
DK Admin PC software package makes system programming and administration easier and more
efficient. Remote Maintenance Allows off-site service personnel to alter system
programming and test hardware from remote locations. Unique PC software, DK Admin, allows
easy, user-friendly system programming. Battery Backup and Power Failure Transfer Keeps
the system fully functional in the event of commercial AC power failure.
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