Toshiba Strategy Voice
Processing
Intro
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 Unified Messaging
With Unified Messaging, you can conveniently retrieve and send voice, fax, and e-mail
messages from within your e-mail client inbox screen. You can even retrieve Stratagy voice
and fax messages via the Internet from any e-mail service that supports SMTP and POP3
protocols. Unified Messaging gives you the power to consolidate all types of
communications and manage more messages in less time. Play voice messages through your PC
speakers or through your handset for privacy. Display and print a fax on your screen.
Forward voice or fax messages as WAV or TIF files to any e-mail address. And much more.
You can also easily manage voice, fax and e-mail messages via telephone – a must for
employees without computer access.
Fax Server
The Fax Server feature stores inbound faxes in your mailbox and allows them to be printed,
forwarded, or displayed on your PC screen. As a result, you’ll open up a world of
unprecedented communication opportunities. Fax On Demand and Fax Back enable users to
receive brochures, price lists or other printed information from the Stratagy system.
Ideal for traveling employees, Fax Mail lets the user transmit faxes left in their mailbox
to a portable computer fax device or hotel fax machine for printing. Fax Broadcast lets
you instantly transmit any fax document to multiple recipients. You can even add voice
comments to a fax.
Text-To-Speech
This leading-edge technology enables any touch-tone telephone to audibly read e-mail
messages to you. Text-To-Speech capability gives traveling employees easy access to e-mail
when they don’t have access to your computer system or the Internet. This feature
also makes it easy to forward or reply to e-mail messages – all remotely via any
telephone. With Text-To-Speech at their fingertips, your employees can obtain their e-mail
messages anywhere, anytime. That gives them the power to stay productive, make instant
decisions and immediately react to urgent business opportunities and situations.
Speech Recognition
This advanced feature processes commands from the caller’s voice, making
communication easy and intuitive. Using simple spoken responses, callers can quickly
access product information or a specific person’s extension from the Stratagy ES
system. Plus, employees who are out of the office can call in, then simply speak a command
to access their voice mailbox. With these capabilities, Speech Recognition helps maximize
the ease and effectiveness of both incoming customer calls and internal employee calls,
while projecting an innovative image for your company.
Stratagy ES (Enterprise Server)
Call Recording
During a call, you can record the conversation into your voice mailbox using the Toshiba
Strata CTX business telephone system. This feature is ideal for keeping a record of
important phone calls for future reference, and for capturing detailed information you may
need to assure accuracy in correspondence, reports, etc. Starting and stopping a recording
is as easy as pressing one key. Convenient pause and restart features enable you to review
details of the conversation at your own pace.
Automated Attendant
This feature answers incoming calls, enabling employees to focus on their main job
responsibilities. Automated Attendant streamlines operational efficiency by allowing
callers to route their own calls and leave messages without receptionist assistance. The
caller simply enters the mailbox number of the person they’re calling, and the call
is handled based on that person’s specific mailbox configurations – from dialing
another extension to screening the call to executing an IVR application. These
capabilities make your telephone system work harder for you.
Call Routing
When a caller enters the specific extension or department they want, the call is
automatically routed. Callers can easily find a person’s extension by using the
company directory feature. If an extension is unanswered or busy, the call can be
automatically routed to another extension or an operator. If all called extensions are
unavailable, callers can hold, hang up, or leave a message. The system also detects fax
tones and transfers those calls to a fax machine. Automated routing enables your staff to
focus on tasks other than directing calls.
Telephone Answering
When an employee is unavailable or busy, Stratagy can take messages. Each employee can
record up to seven personal greetings for his/her mailbox, with specific greetings
scheduled to play at various times of the day. This ensures that callers hear accurate
information 24 hours a day, 7 days a week. When extensions are busy or do not answer,
Stratagy automatically plays the appropriate greeting. The caller is offered the choice of
leaving a message, calling another extension, holding, or being transferred to an operator
for assistance.
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