Toshiba Strategy Voice
Processing
Intro
| 1 | 2 | 3 | 4 | 5 |
|
 Stratagy iES32 (Integrated Enterprise Server)
Stratagy CTX Soft keys
One of the most popular features of the Stratagy ES system, Strata CTX soft key control
lets you efficiently and easily navigate mailbox menus by viewing them at a glance. Your
Strata CTX digital telephone Liquid Crystal Display (LCD) visually shows Stratagy mailbox
menu options. You can access each menu option by simply pressing the corresponding soft
key. Once you’ve selected an option, the LCD displays the next set of feature-usage
options. The LCD feature display helps employees get the most out of sophisticated system
features and minimizes training time.
Unified Messaging
With Unified Messaging, you can conveniently retrieve and send voice, fax, and e-mail
messages from within your e-mail client inbox screen. You can even retrieve Stratagy voice
and fax messages via the Internet from any e-mail service that supports SMTP and POP3
protocols. Unified Messaging gives you the power to consolidate all types of
communications and manage more messages in less time. Play voice messages through your PC
speakers or through your handset for privacy. Display and print a fax on your screen.
Forward voice or fax messages as WAV or TIF files to any e-mail address. And much more.
You can also easily manage voice, fax and e-mail messages via telephone – a must for
employees without computer access.
Fax Server
The Fax Server feature stores inbound faxes in your mailbox and allows them to be printed,
forwarded, or displayed on your PC screen. As a result, you’ll open up a world of
unprecedented communication opportunities. Fax On Demand and Fax Back enable users to
receive brochures, price lists or other printed information from the Stratagy system.
Ideal for traveling employees, Fax Mail lets the user transmit faxes left in their mailbox
to a portable computer fax device or hotel fax machine for printing. Fax Broadcast lets
you instantly transmit any fax document to multiple recipients. You can even add voice
comments to a fax.
Call Routing
When a caller enters the specific extension or department they want, the call is
automatically routed. Callers can easily find a person’s extension by using the
company directory feature. If an extension is unanswered or busy, the call can be
automatically routed to another extension or an operator. If all called extensions are
unavailable, callers can hold, hang up, or leave a message. The system also detects fax
tones and transfers those calls to a fax machine. Automated routing enables your staff to
focus on tasks other than directing calls.
Stratagy iES32 (Integrated Enterprise Server)
Automated Attendant
This feature answers incoming calls, enabling employees to focus on their main job
responsibilities. Automated Attendant streamlines operational efficiency by allowing
callers to route their own calls and leave messages without receptionist assistance. The
caller simply enters the mailbox number of the person they’re calling, and the call
is handled based on that person’s specific mailbox configurations – from dialing
another extension to screening the call to executing an IVR application. These
capabilities make your telephone system work harder for you.
Telephone Answering
When an employee is unavailable or busy, Stratagy can take messages. Each employee can
record up to seven personal greetings for his/her mailbox, with specific greetings
scheduled to play at various times of the day. This ensures that callers hear accurate
information 24 hours a day, 7 days a week. When extensions are busy or do not answer,
Stratagy automatically plays the appropriate greeting. The caller is offered the choice of
leaving a message, calling another extension, holding, or being transferred to an operator
for assistance.
Voice Messaging
Stratagy ES users can manage voice messages with ease. You have total control over your
messaging by simply pressing specific telephone keys. The Stratagy system saves time by
letting you replay, skip forward or backward within a message, delete, pause, control
playback speed and volume, play messages in order of priority, and much more. You can also
share information by forwarding a message to other Stratagy users, and attach your own
voice comments. You can even customize they way you’re notified of messages, from
receiving a pager alert to indicating urgent status. Plus, you’ll maximize efficiency
by creating folders for different types of messages.
|
