Toshiba Strategy Voice
Processing
Intro
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Stratagy Flash
Automated Attendant
This feature answers incoming calls, enabling employees to focus on their main job
responsibilities. aAutomated Attendant streamlines operational efficiency by allowing
callers to route their own calls and leave messages without receptionist assistance. The
caller simply enters the mailbox number of the person theyre calling, nd the call is
handled based on that persons specific mailbox configurations from dialing
another extension to screening the call to executing an IVR application. These
capabilities make your telephone system work harder for you.
Call Routing
When a caller enters the specific extension or department they want, the call is
automatically routed. Callers can easily find a persons extension by using the
company directory feature. If an extension is unanswered or busy, the call can be
automatically routed to another extension or an operator. If all called extensions are
unavailable, callers can hold, hang up, or leave a message. The system also detects fax
tones and transfers those calls to a fax machine. Automated routing enables your staff to
focus on tasks other than directing calls.
Telephone Answering
When an employee is unavailable or busy, Stratagy can take messages. Each employee can
record up to seven personal greetings for his/her mailbox, with specific greetings
scheduled to play at various times of the day. This ensures that callers hear accurate
information 24 hours a day, 7 days a week. When extensions are busy or do not answer,
Stratagy automatically plays the appropriate greeting. The caller is offered the choice of
leaving a message, calling another extension, holding, or being transferred to an operator
for assistance.
Voice Messaging
Stratagy IVP8 users can manage voice messages with ease. You have total control over your
messaging by simply pressing specific telephone keys. The Stratagy system saves time by
letting you replay, skip forward or backward within a message, delete, pause, control
playback speed and volume, play messages in order of priority, and much more. You can also
share information by forwarding a message to other Stratagy users, and attach your own
voice comments. You can even customize they way youre notified of messages, from
receiving a pager alert to indicating urgent status. Plus, youll maximize efficiency
by creating folders for different types of messages.
Call Recording
During a call, you can record the conversation into your voice mailbox using the Toshiba
Strata CTX business telephone system. This feature is ideal for keeping a record of
important phone calls for future reference, and for capturing detailed information you may
need to assure accuracy in correspondence, reports, etc. Starting and stopping a recording
is as easy as pressing one key. Convenient pause and restart features enable you to review
details of the conversation at your own pace.
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